Curso de Métodos Avançados em Farmacoeconomia

O CCATES, em parceria com o Centro de Desenvolvimento e Planejamento Regional (CEDEPLAR) da faculdade de Economia da UFMG e especialistas na área, realizará um curso de Métodos de Farmacoeconomia Avançada, na faculdade de Farmácia da UFMG. O evento acontecerá de 13 a 17 de agosto de 2018 e tem como objetivo estudar os principais métodos de avaliação econômica de medicamentos (AEM) e sua aplicação na gestão de medicamentos no sistema de saúde. Serão contempladas técnicas de modelagem e os principais aspectos dos modelos de decisão para avaliação econômica, além de discussões sobre o processo de avaliação das consequências financeiras advindas da adoção de uma nova tecnologia em saúde.

O curso será ministrado por professores referência nas áreas de custos em saúde, análise de gasto público, modelos de decisão em saúde, valor em saúde e consequências para o mercado, análise de custo-efetividade estendida, threshold, impacto orçamentário e outros assuntos relacionados. Quer saber mais? Acesse a programação no link abaixo.

Interessados poderão se inscrever por e-mail, enviando seu nome completo para o endereço ccates@ccates.org.br.

AI-Powered Chatbot Streamlines Customer Service

In today’s fast-paced digital environment, customers expect immediate responses and seamless support across platforms. Traditional customer service teams often struggle to meet these demands efficiently—especially outside business hours. That’s where AI-powered chatbots come in. These intelligent systems have transformed the way businesses interact with customers by offering round-the-clock service, instant replies, and personalized assistance. Here are five key benefits of using an AI chatbot to enhance your customer service operations.

24/7 Availability
Unlike human agents, AI chatbots operate non-stop. This ensures customers can receive help anytime—whether it’s late at night, on weekends, or during holidays. By being available around the clock, businesses can increase customer satisfaction and reduce response time dramatically.

Instant Responses and Efficient Routing
AI chatbots can instantly address frequently asked questions and guide users to relevant information or support channels. When a human agent is needed, the chatbot can efficiently collect initial details and route the issue to the right department, streamlining the workflow and saving valuable time.

Scalable Customer Support
As customer inquiries grow, businesses can struggle to scale support without significantly increasing staffing costs. Chatbots allow companies to handle multiple conversations simultaneously without compromising quality—providing a scalable, cost-effective solution to growing customer demands.

Personalized User Experience
Modern AI chatbots leverage customer data and behavior to deliver more relevant, personalized interactions. From greeting users by name to remembering past inquiries, these bots help build stronger relationships and improve the overall customer journey.

Data Collection and Insights
Every chatbot interaction is a valuable source of data. Businesses can analyze these conversations to understand common issues, customer preferences, and trends—helping them make data-driven decisions to improve products, services, and overall customer satisfaction.

Conclusion
AI-powered chatbots are more than just a trend—they’re a strategic tool that empowers businesses to deliver faster, smarter, and more consistent customer support. By integrating chatbot technology into your service model, you can reduce costs, boost efficiency, and enhance customer experiences in ways that were once unimaginable.